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Project Coordinator - Interior Design

Job Summary
Responsible for assisting the New Perspective Design team in ensuring and providing a high-quality customer service experience by managing project procurement and client communication.
Job Responsibilities
This role will engage with customers, vendors, and the design team in a variety of ways including but not limited to the following:

  • Procure and manage all product purchases by project.
  • Proactively resolve customer concerns, complaints, or customer service issues.
  • Documenting, monitoring, and resolving project milestones and issues.
  • Order follow-up and problem resolution communication
  • Organizing and communicating product deliveries
  • Facilitating Customer feedback
  • Maintain fabric, trim and wood samples along with vendor pricing, print catalogs and providing any vendor changes in product and/or pricing.
  • Execute and improve current Customer service procedures, policies, and standards
Key Skills
  • Proven experience in a Customer Support/Service role
  • Proven self-starter traits
  • Resourceful problem solver with high attention to detail and accuracy.
  • Effective organization and time-management skills.
  • Strong and proven email and phone communication skills.
  • Very good working knowledge of MS-office suite of tools including Word and Excel
  • Working knowledge of Google Suite of tools including Docs, Google Drive, and Gmail
Nice to Have Skills
  • Working knowledge of AutoCAD type design software, preferable Chief Architect series
  • Educational background in Interior Design
Approx 25 hours per week, preferably 5 hours a day M-F, flexible start time within normal operating hours.  Must be on site in studio in Cary.

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