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Service Specialist

Ensure a high level of service professionalism across the full spectrum of AMS customers. Collaborate with AMS employees from all departments to achieve business objectives. Partner with vendors to exceed expectations of our mutual customers. Adhere to AMS values in support of our mission and work together to achieve our vision.

Job Responsibilities:

  • Make and receive phone calls with the intent of promoting or selling company products and services, as well as directing the calls appropriately
  • Respond to customer inquiries, update Total Recall as needed, forward pertinent information to appropriate departments
  • Greet customers/guests and ensure they follow NAID procedures to sign in and issue visitor badges
  • Provide customer support to walk-in customers, while following NAID-AAA procedures
  • Assist in maintaining and ordering required supplies: marketing/promotional, warehouse, cleaning, and office supplies
  • Assist in overflow work and special projects from other departments, including Accounting, Business Development, Dispatch, Marketing, and Sales
  • Miscellaneous administrative assistance such as customer mailings, travel arrangements, filing, and organizing meetings
  • Assists with coordinating hotel, airfare and registration for conferences and events
  • Maintains company affiliations, memberships and ensures all company profiles are current
  • Assist Marketing Manager with administrative updates to company websites
  • Assist with entering conference leads into CRM system
  • Responsible for new customer file creation: Enter into CRM system, update pricing, scan all pertinent documents, initiate work order
  • Provide administrative assistance to the Financial Operations Manager/Analyst
  • Microsoft Word, Excel, Access, PowerPoint, Outlook

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